One place for customer work
Navigate the customers your current access allows, organise their findings into owned cases, and pick up authorized requests, cases and plans from your personal queue.
Harbor IT
Fleet
1
Requests past their reply target
1
Customers with stale or partial scans
- Contoso Dental2Current
- Fabrikam Legal1Current
- Northwind Freight0PartialNot read
Scan status shows freshness, not a security score.
Contoso Dental
Assigned work
Add a new technician to the billing group
Every customer is another login.
Tabs multiply for every customer, and follow-ups slip between portals.
What you get
Fleet navigation
Navigate the customers and workloads your current access allows from My customers.
Owned cases
Organise customer findings into owned cases with tasks and history.
Personal queues
Join authorized requests, cases, plans, native steps and jobs from your personal queue.
How it works
- 1
Find the customer
Search and filter the customers your current access allows.
- 2
Organise the work
Turn customer findings into owned cases with tasks and history.
- 3
Pick up your queue
Join authorized requests, cases, plans, native steps and jobs from your personal queue.
What needs setup
Link customer tenants through administrator-consent onboarding.
Limits
Your current grants determine which customer data you see.
Related documentation
Connect a customer with administrator consent, then review the findings and service work in your console.