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Microsoft 365 operations for MSPs

Review customer work, control staff access, plan changes and report what happened from one console.

Start as an MSPStart free
Example data

Harbor IT

Fleet

1

Requests past their reply target

1

Customers with stale or partial scans

CustomerOpen workScan
  • Contoso Dental2Current
  • Fabrikam Legal1Current
  • Northwind Freight0PartialNot read
Current: the latest scan finished.Partial: some data could not be read yet.

Scan status shows freshness, not a security score.

Harbor IT's fleet, with customer work and unread data shown separately.

Choose the part of the service you need

Every customer is another login.

Open any authorized customer from one fleet.

Explore fleet

Technicians have more access than they need.

Admins see the MSP's customers and members see only assigned ones. Each person sees only what their grants allow, and access ends when a person is suspended.

Explore access

Nobody can prove what a change did.

Stage exact plans with safety checks and scoped approval. After Microsoft setup, a record of what was attempted and what Microsoft returned; unclear outcomes are recorded and never resent.

Explore changes

Settings drift back after you fix them.

Compare each customer with its approved baseline; review differences before supported changes.

Explore desired state

Showing customers your value takes hours.

Branded service reports and evidence packs with freshness receipts, and customers log in to see their tickets.

Explore reports

Security alerts arrive with no context.

Investigate customer-scoped Defender incidents. After Microsoft setup and independent approvals, isolate supported devices; approve release separately.

Explore security operations

It has to fit the tools you already run.

Connect Autotask with your API credentials, or use the scoped partner API and signed webhooks.

Explore integrations

Security assessment

Read Microsoft 365 configuration and review security check results.

Explore assessment

Setup and limits

Native changes, some SharePoint checks and Microsoft 365 Backup workflows need their Microsoft setup before use. Console visibility follows each technician's current grants, and Microsoft actions need their applicable Microsoft permissions and setup.

Read the capability reference
Start as an MSPStart free

Connect a customer with administrator consent, then review the findings and service work in your console.